Returns
If you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of delivery (as determined by the tracking delivery date). Please note that exchanges may take longer if we do not have available stock. Items damaged within 14 days of receiving can be returned for a refund. We do not, under any circumstances, refund shipping or customs fees.
Custom and 14/18KT jewelry do not qualify for returns or exchanges as they are made to order. Any adjustments to these pieces must be requested within 7 days after the order was placed.
In order to start the return process, you must contact us and initiate the return/exchange within 14 days of receiving your items. Please include your order number as well as the reason for the return. All returned items must appear new and unworn, in their original condition, and carefully and securely wrapped. If you do not follow this process, your refund or exchange may be refused or delayed.
You will be responsible for shipping costs when returning items. We can provide a return label for US & Canada orders which will be deducted from your refund or billed to you. Once you've received a return label you must send out the package within 10 business days or the return will be voided. Please include the necessary information found on this form within your shipment. Bisoulovely is not responsible for any items that are lost, stolen, or damaged during return shipping, and we cannot refund items that are lost or stolen. Please provide us with a return tracking number via email in order to avoid these issues. For the carriers information, items shipped back must be labeled as a return.
Route Protection
If your item arrives damaged and you have purchased route protection please proceed to claims.route.com before contacting us. Help.
Dresses Return Policy
In order to initiate the return process, you must contact us within 30 days of delivery. Please include your order number as well as the reason for the return. All returned items must appear new and unworn, in their original condition, and carefully and securely wrapped. Items with the 360 id tag not intact or removed will not be accepted. If you do not follow this process, your refund or exchange may be refused or delayed.
You will be responsible for shipping costs when returning items. Please include the necessary information found on this form within your shipment. Bisoulovely is not responsible for any items that are lost, stolen, or damaged during return shipping, and we cannot refund items that are lost or stolen. Please provide us with a return tracking number via email in order to avoid these issues.
